A POTENTIAL 250,000 CUSTOMERS

The Explore Pass program will run until June 30, 2021. During that time, guests of d3h Hotels will be made aware of Explore Pass through our awesome Front Desk staff and through our Travel Agent Partners. We are choosing 2 Travel Agencies to partner with in each city across the prairies in hopes that they will sell our Explore Pass packages.

OUR MISSION

To encourage guests of our hotels, as well as members of the community, to support local. We believe locally owned businesses need a boost during this economic downturn and we want to be part of the solution to helping our communities thrive while providing our guests with amazing experience options.

IT'S FREE TO JOIN

We've provided a unique opportunity for local businesses to join us and promote exciting attractions, restaurants and more. It's free for Explore Pass partners to join and they gain access to lots of extras including training guides for their staff, social media and their own page on ExplorePass.ca.

d3h Employees FAQ

Explore Pass Partner Information

From an Explore Pass Partner perspective, how does the program work?

We would encourage you to read through the FAQ section on the Explore Pass Partner page to understand exactly what businesses are required to do. We've invited businesses to partner with us to provide an offer on the website. For every Explore Pass redeemed at their location, we will pay them $25. $2 of the $27 charged will be put towards the cost of marketing, printing of the tickets, etc.



What is an Explore Pass Partner?

An Explore Pass Partner is a business that has partnered with us and created an offer on ExplorePass.ca.



What training is available for Explore Pass Partners?

Partners have access to a one page training guide for their staff. It provides information on how to redeem the Explore Pass at their business location. CLICK HERE to view the Explore Pass Partner training guide.



Explore Pass Guest Information

From a guest's perspective, how does the Explore Pass Program work?

We would strongly encourage you to read through the FAQ section for guests on this website. It will provide you important information on the program.



Explore Pass d3h Employees FAQ

When does the Explore Pass program end?

Explore Passes will be available for purchase at the Front Desk of any d3h Hotel starting October 9, 2020. The program will end on June 30, 2021. The last date to make online reservations will be June 15, 2021.



When I sell an Explore Pass at the hotel, what do I need to do?

In Opera, post transaction code 2077 Explore Pass. This will post the amount of $27. Before giving the Explore Pass to the guest, always tear off the white stub area of the pass first and fill out the following information: - Put the name of your hotel. - The full first and last name of the Explore Pass purchaser. - The date the Explore Pass was purchased. After you've completed the stub, put it somewhere safe for your Manager AND/OR you can go to the Monday.com board entitled "Explore Passes Sold" and enter the information in there.



What if a guest wants more than 1 Explore Pass?

You can sell up to 5 Explore Passes at a time to one guest.



Who can buy an Explore Pass?

Anyone can purchase an Explore Pass. They don't need to be guests of the hotel. Currently, the only place people can purchase a pass is at the Front Desk of any d3h Hotel.



What marketing is available for the program?

You will have various marketing at your property: 1) Elevator Poster for October and a Christmas poster for November and December. 2) 2-sided tent cards (3 or 4) for placement around the hotel. 3) Social media posts have been developed for Explore Pass Partners. We will be posting on our social media sites as well. 4) Training Guides for employees of d3h and Explore Pass Partner employees and travel agencies. Additional marketing materials will be created in the New Year.



What if a guest/friend has a business and wants to be an Explore Pass Partner?

Great! Just let them know to visit www.ExplorePass.ca/partner to get detailed information and to join the program. Everyone is welcome! If you know of someone in your community who would be an excellent Explore Pass Partner, please send them the link. The more, the merrier!



What information is on an Explore Pass?

The Explore Pass is broken up into 3 sections: 1. Main ticket area 2. A blue stub with a QR code and number on it 3. A white stub with redemption information on it On the back of the ticket is: 4. Information on locations to purchase the pass 5. How they redeem their pass 6. Terms & Conditions



When I sell an Explore Pass Package directly at the hotel, what do I do?

An Explore Pass Package includes a room at the hotel PLUS 1 Explore Pass. Enter Rate Code LD50. This code represents 10% off of RACK + $27 for the Explore Pass. During the Night Audit process, the room charge and Explore Pass amount will automatically post. Each amount will post separately. A posting for the room revenue and a separate posting for the Explore pass will display on the folio. Payment will be collected and entered into Opera as normal. Before giving the Explore Pass to the guest, always tear off the white stub area of the pass first and fill out the following information: - Put the name of your hotel. - The first and last name of the Explore Pass purchaser. - The date the Explore Pass was purchased. After you've completed the stub, put it somewhere safe for your Manager AND/OR you can fill out the information for the Explore Pass purchased on Monday.com on the board entitled "Explore Passes Sold".



When an Explore Pass Package is purchased online, what do I do?

The reservation will have the correct rate information. Rate Code LD50 should appear and this is your cue to give the person an Explore Pass at check in. Rate Code LD50 represents 10% off of RACK + $27 for the Explore Pass. Do not change the rate code (unless the guest is no longer purchasing the Explore Pass Package). During the night audit process, the room charge and Explore Pass amount will automatically post. Each amount will post separately. A posting for the room revenue and a separate posting for the Explore Pass will display on the folio. Payment will be collected and entered into Opera as normal. Before giving the Explore pass to the guest, always tear off the white stub area of the pass first and fill out the following information: - Put the name of your hotel. - Put the first and last name of the guest. - The date the Explore Pass was purchased. After you've completed the stub, put it somewhere safe for your Manager AND/OR go to Monday.com to the board entitled "Explore Passes Sold" and enter in the information.



What if a guest wants to stay multiple nights with an Explore Pass Package?

Guests can receive an Explore Pass per night they stay at the package rate. If they want to stay multiple nights but only have one pass, you will need to adjust the rate manually. Rate Code LD50 is 10% off Rack for the Room + $27 for the Explore Pass. You will need to post a room rate that is 10% off of rack if they do not want the pass on subsequent nights.



Training Guides

++ d3h Employee's Training Guides ++

We highly suggest printing the enclosed Training Guides to understand the program and how to administer it. Explore Pass d3h Hotels Employee Training Guide Explore Pass d3h Hotels Employee Administration Guide - includes Transaction Codes



Explore Pass Travel Agent FAQ's

Who are Explore Pass Travel Agent Partner's?

We will be partnering with local travel agencies (a maximum of 2) per city across SK, AB and MB. Travel Agent Partners will have exclusive access to a website to be able to book an Explore Pass Package at any d3h Hotel.



What incentive will they receive to become a Partner?

They will receive access to a website with direct booking links to our Explore Pass Packages for every hotel. They will also receive a 10% commission on all rooms booked. They must deduct the $27 Explore Pass fee from the price of the room.



How will I know if a reservation comes in from a travel agent?

How the travel agent books the room is no different than how a regular guest booking online would book a room. The rate code LD50 will still be the Explore Pass Package rate that agents use.



d3h Hotels has created Explore Pass in which we've partnered with local attractions, restaurants and more in cities where our hotels are located. 

WELCOME TO EXPLORE PASS